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Service and Support

Expert Support

The strict focus on the analysis of macromolecules applying chromatographic separations and intelligent detection enables PSS to provide excellent support.

Application chemists, analysts and the experts from our column development and software and solutions department cooperate closely to push the boundaries of LC further. The close relationship with our customers and partners has helped us to continuously improve the quality of our products and services.

Contact us for fast and efficient support.

Excellent Service

You need

  • a quotation or prices for consumables or spare parts
  • a SDS (Safety Data Sheets)
  • an CoA (Certificates of Analysis) for reference materials
  • a WinGPC Importfile for PSS Calibration Kits

Then use our online store for fastest access to prices, quotes or product documentation.

Or contact us to receive a quote and consultation.

Contact Customer Support

For all countries
info@pss-polymer.com
phone: +49-6131-96239-0
For US customers
pssusa@pss-polymer.com
phone: (413) 835-0265

Business days: Monday - Friday

How can we help?

Technical Support


Spare parts and instructions firmware updates, repair and service requests.

Software Support


TeamViewer sessions, application notes and software videos. Discover how we support our users.

Column Selection


The choice of the column(s) is the key to long-term reproducible results. Discover our tools and offerings.

Creating a solution


Automated Systems, specific solutions, system integration and implementation of new methods in the lab. Work with PSS on new solutions.

Education and Trainings

Library/PSS Publications


GPC/SEC Tips&Tricks, White Paper, Application Notes and more. Download documents or request literature.

Webcasts and Videos


Access PSS Webcasts, learn more in PSS Videos and register to receive Webinar inivitations. More... 

Troubleshooting


Pressure increase, unstable baselines or weird looking chromatograms are typical problems in LC. Identify the sources with expert advice.

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