Service and Support

US customers: 
(413) 835-0265
All countries:
+49-6131-96239-0

Monday - Friday

Form to submit a problem

  • download SDS, CoAs, WinGPC Import files
  • buy online or create your own quotes

selected countries only

Expert Support

The strict focus on the analysis of macromolecules applying chromatographic separations and intelligent detection enables PSS to provide excellent support.

Application chemists, analysts and the experts from our column development and software and solutions department cooperate closely to push the boundaries of LC further. The close relationship with our customers and partners has helped us to continuously improve the quality of our products and services.

How can we help?

Technical Support


Spare parts and instructions firmware updates, repair and service requests.

Software Support


TeamViewer sessions, application notes and software videos. Discover how we support our users.

Column Selection


The choice of the column(s) is the key to long-term reproducible results. Discover our tools and offerings.

Creating a solution


Automated Systems, specific solutions, system integration and implementation of new methods in the lab. Work with PSS on new solutions.

Education and Trainings

Library/PSS Publications


GPC/SEC Tips&Tricks, White Paper, Application Notes and more. Download documents or request literature.

Webcasts and Videos


Access PSS Webcasts, learn more in PSS Videos and register to receive Webinar inivitations. More... 

Troubleshooting


Pressure increase, unstable baselines or weird looking chromatograms are typical problems in LC. Identify the sources with expert advice.

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